These are the standards every seller commits to when joining the Verlief op Kreatief Marketplace. They protect our customers, our brand, and every seller who takes quality seriously.
Every product must meet the quality shown in the listing, be made with suitable materials and workmanship, be clean, undamaged and ready for delivery, match advertised colours/sizes/specs, be safe for normal use, not infringe on intellectual property, and be legal to sell in South Africa. VOK reserves the right to remove products that don't meet our standards.
Every listing must include clear high-resolution photos, multiple angles, good lighting, clean backgrounds and accurate colours — ideally of the actual product. No blurry photos, watermarked images, screenshots, copied images or misleading edits.
Product name, full description, materials, available colours, sizes, personalisation options, production time, delivery estimate, what's included and care instructions where applicable. Descriptions must be honest and accurate.
Respond to customer enquiries within 24 business hours. Notify customers immediately if delays occur. Communicate professionally, keep customers informed throughout, and resolve issues quickly and fairly.
Clearly state production times, ship orders within promised timeframes, inform customers of unexpected delays, package products securely and provide tracking where available. Repeated late deliveries may result in account review.
Sellers must comply with the Consumer Protection Act (CPA). If a seller makes an error — wrong item sent, incorrect personalisation, damaged product, faulty workmanship, incorrect size supplied — the seller is responsible for correcting it, handled according to the VOK Marketplace Return Policy.
All sellers agree to comply with the Consumer Protection Act (CPA), POPIA, copyright and trademark laws, tax and VAT obligations, and any other applicable South African legislation. Illegal or prohibited products are removed immediately.
Every seller represents the VOK Marketplace brand. Be friendly and professional, treat customers with respect, honour advertised prices, resolve complaints fairly, maintain a positive rating and protect customer information. Abusive behaviour will not be tolerated.
Sellers may not misrepresent products, sell counterfeit goods, manipulate reviews, copy another seller's listings, misuse customer information, or complete marketplace orders outside the platform to avoid fees. Breaches may result in suspension or permanent removal.
Approved sellers should maintain an average rating of 4+ stars, on-time dispatch rate of 95%+, response time within 24 business hours, cancellation rate below 5%, and low return/complaint rates. VOK reviews seller performance regularly and works with sellers to improve where needed.
